Cross-border advertising operations for Meta, TikTok, Google, app growth, and retail media. Independent media buying desk · service packages · policy-led ordering
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Support for package fit, fulfilment timing, and campaign planning.

Use this page when you need support before ordering, help choosing a package, or a response on delivery timing, account setup, and checkout questions.

Support

General support: support@zenrain.online

Response hours

Monday to Saturday, 10:00 to 19:00 UTC+8. Most support requests receive a first response within 1 business day.

Contact

Planning enquiries: contact@zenrain.online

Response logic

Order-impacting issues and live-launch blockers are prioritized first during support hours.

How to get a faster response

If you are contacting support about a live order, include the package name, your email, target market, and whether the question relates to fulfilment timing, creative, payment, or account access. This makes the response more precise and reduces back-and-forth.